As a global wind turbine supplier, our client is meeting the challenges of escalating power needs, increasing climate protection, and reducing energy dependency by synchronizing their socio-economic and environmental responsibility with the interests of their customers, business partners, and employees alike. The goal is to utilize their cutting-edge technology and market expertise to capitalize on growth opportunities across the wind energy sector by providing a high quality product complemented by a highly reliable service offering. With thousands of turbines erected throughout Europe and North America, our client achieves success because they optimize their wind turbines and service contracts down to the last detail, guaranteeing a technological advantage in performance and reliability.
With the ongoing boom in renewable energy, this is the opportune time to join a growing, results-driven firm that is the current technical leader in this progressive industry. Since 2007, our client has demonstrated extraordinary growth that has led to increased emphasis on the North American wind market. They have already contracted turbine supply agreements and site installations for dozens of wind farms across the West and Midwest. What our client needs now more than ever is a self-reliant, proactive service organization that can deliver and ensure superior operational performance and customer satisfaction. This premier service function must be led by a dynamic, process-oriented industry expert who has a proven ability to efficiently manage a burgeoning project portfolio, prioritize strategic developments on a national scale, and lead a multi-disciplinary team. This service leader will no doubt have an integral role in the continued growth and expansion of our client’s North American wind business.
Challenges:
The Vice President of Service will report directly to the CEO of the North American business unit. The individual will oversee the full scope of service and maintenance performance across all designated wind farms in North America. Responsibilities shall include all customer interactions, service management features, sales and project management support, and interface with the international parent company. This individual will establish and maintain relationships with wind project developers, power project owners, local utilities, regulatory agencies, consulting firms, component manufacturers, transportation and logistics firms, city and state level government representatives, and other necessary contacts.
The critical attributes of this service leader will be the capacity to build a multi-faceted department and drive service and performance issues to resolution. The individual must establish credibility with the international parent company and enhance the ongoing communication in an effort to equip the North American business unit for independent operation. This person must be an energetic self-starter who can thrive in autonomous settings, who understands the value of results-driven performance. The Vice President of Service has the chance to impact and contribute significantly to the overall growth of the company in the North American market. The individual who can successfully achieve exceptional results will enjoy significant career growth opportunities within the organization.
Job Scope:
- Direct an expanding, multi-disciplinary staff that includes regional service managers, site managers, field engineers, service technicians, a training manager, a warehouse manager, analysts, technical support resources, and other administrative personnel.
- Oversight of negotiations for new service contracts.
- Establish mutually beneficial communication with all clients and foster a cooperative relationship between customer and company.
- Lead all customer reporting procedures and deliverables.
- Organize and manage all regular service tasks, trouble-shooting requirements, and cooperative actions between subcontractors and service providers.
- Support all cross-matrix functions within the sales department and project management group.
- Report on reliability, availability, and production data to customers and the international parent company.
- Develop and implement Key Performance Indicators for Service Organization.
- Comply with all budget and financial reporting requirements and report to the international parent company on the financial state of the North American service organization.
- Disseminate information from the international parent company to all employees of the North American service organization.
Education / Experience Required:
- Bachelor’s degree required. Mechanical or electrical engineering degree strongly preferred. MBA and/or other advanced degrees a plus.
- Ten plus (10+) years of service and maintenance experience in the wind energy sector.
- Experience managing a wind service organization required. Some experience in wind turbine sales and/or service contracts strongly preferred.
- Background in both technical and commercial disciplines required.
- Proven ability to effectively interface with craft guilds and trade associations.
- German and/or French language skills preferred.
